SHYFT Privacy Policy

1. Information we collect

• Contact and account information: name, email, phone number, mailing address, account details and communication preferences. Sign-in credentials are handled by our authentication service.
• Rental and driver information: requested dates and vehicle, pickup and return details, date of birth or age, driver-license details and copies supplied for verification, authorized drivers, insurance information, signed agreements and authorizations. We may receive driving records you provide or authorize us to obtain.
• Rental administration records: condition photographs, mileage and fuel readings, toll records, invoices, payment status, deposits, refunds, correspondence and incident or damage reports. Toll records can identify trip locations and times.
• Payment information: Stripe collects payment credentials through its payment flow. Our rental system receives transaction references, payment status and limited payment-method information; it does not store full card numbers, security codes or bank-account credentials.
• Inquiry information: rental preferences, expected start date, expected rental length, messages and any consent to text follow-up.
• Website information: request and security logs, which may include IP address and browser information, and usage information such as visited pages, referring sites and device or browser type.

Please do not put payment credentials, Social Security numbers, medical information or driver-license images in the general rental-interest form. Ask us for the appropriate method when sensitive documents are needed.

2. How we use information

We use information to answer requests, verify driver and insurance eligibility, prepare agreements, arrange handoff and return, administer payments and tolls, maintain vehicles, resolve claims and disputes, prevent fraud, secure the service, keep accounting records and meet applicable legal obligations. Rental-interest submissions are used to follow up about SHYFT rentals and availability.

3. Service providers and other disclosures

We disclose information needed to provide the service to providers supporting our operations. These include Supabase for application data and authentication, Vercel for hosting and website analytics, Stripe for payments, and Zoho for estimates, invoices and accounting. We may use Google Workspace to organize rental paperwork and inquiries, and email or messaging providers to deliver rental communications. Email and text integrations may use Resend and Twilio when enabled.

Relevant information may also be provided to insurers, claims handlers, roadside or repair providers, toll administrators and professional advisers as needed for a rental, claim or business obligation. We may disclose information when required by law or reasonably necessary to respond to legal process, address fraud or protect people, property and legal rights. We do not sell personal information. We do not provide rental-inquiry information or text-message consent to third parties for their own marketing.

When you choose WhatsApp, follow an external link, use a payment provider or interact with an embedded map, that provider also handles information under its own privacy policy. Providers may process information in the United States or other countries where they operate.

4. Cookies and website analytics

The website uses cookies for sign-in sessions and language preferences. Blocking these cookies can affect account and website functions. We use Vercel Web Analytics to understand website usage. Vercel describes this analytics service as using no analytics cookies and not tracking visitors across websites. Hosting and security logs are separate from analytics. See Vercel’s analytics privacy information.

You can manage cookies and supported tracking controls in your browser. Deleting cookies does not delete rental or accounting records we already hold.

5. Messages and your choices

Submitting an inquiry asks us to respond about your rental needs. Text follow-up through the rental-interest form requires the separate text-consent checkbox. You can ask us to stop availability or promotional messages by emailing us, using an unsubscribe option where provided, or replying STOP to texts. Message and data rates may apply. Necessary communications about an active rental, payment, safety issue or legal obligation may still be sent through an appropriate channel.

6. Retention and security

Retention depends on the information and its purpose, including administering the rental, accounting and tax obligations, insurance requirements, claims, disputes and legal holds. A deletion request may not require removal of records that must be kept for these purposes. Backup copies may remain until replaced through the relevant backup cycle.

We use service-provider security controls and restrict access to rental information for business purposes. No website, storage system or transmission method can be guaranteed completely secure. Contact us promptly if you suspect unauthorized access to your account or rental information.

7. Access, corrections and privacy requests

Contact us to request access to, correction of or deletion of your information, or to change your communication preferences. Depending on applicable law, you may have additional rights to obtain a copy, restrict or object to certain processing, or complain to a regulator. We will evaluate requests under the law that applies and explain any reason we cannot fulfill a request. We may need to verify your identity or an authorized representative’s authority before releasing or changing information. Do not send sensitive identification documents unless we request them through an appropriate method.

8. Children and vehicle information

Our rental service is intended for adults, and authorized drivers must meet the rental agreement’s age requirements. The site is not directed to children under 13. Contact us if you believe a child has submitted personal information.

Condition records, odometer readings and toll records are part of rental administration. Any GPS or telematics equipment and its use must be addressed in the applicable vehicle notice or rental documentation; this policy does not itself authorize vehicle tracking.

9. Policy updates and contact

We will update the date on this page when this policy changes and provide additional notice or obtain consent when required. A website update does not amend your signed rental agreement or automatically authorize a materially different use of information already collected.

Privacy questions and requests: Shyft Rentals LLC, ben@shyftrentals.com or (206) 387-1922.